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1 What best describes your role in sensor selection?



2 How would you best categorize your place of business?






3 In the next year, do you see your need for sensors?


4 How long have you been doing business with Endevco?



5 What percent of your accelerometer or pressure sensors purchased are Endevco?



6 When was your last order placed with Endevco?



7 If your accelerometer or pressure sensor purchase was not from Endevco, where was it purchased and why?
8 How do you normally submit quotation requests and purchase orders to Endevco?



9 What is your preferred method of quote requests and order placement?



10 Based upon your most recent experience, how would you rate Endevco’s response time for quotes or order acknowledgements?



11 What is your expected response time for quotation requests or order acknowledgements?



12 Please rank the following items in order of importance when submitting quotation requests or orders with Endevco
(most important = 1, least important=6):
  Prompt response
  Accurate schedule date
  Meeting the customer requested date
  Ease of ordering
  Technical support associated with quote and order process
  Product in stock
13 What is most important to you when considering a purchase from Endevco?




14 How would you rate the ease of contacting an Endevco customer service representative by telephone?



15 If unable to reach your specific customer service representative, are you satisfied with the service provided by another person in the customer service group?

16 How would you rate your overall customer experience at Endevco?




17 What areas of customer service could be improved and how?
18 Is there a particular person at Endevco that has provided excellent customer service to you in the past?
19 Have you ever sent product to Endevco for repair/calibration services?

20 How would you rate the overall repair/calibration service experience at Endevco?




21 What is most important to you when considering repair/calibration services at Endevco?





22 What areas of Endevco’s repair and calibration service could be improved and how?
23 Are there some additional repair/calibration services that you would like to see Endevco offer to its customers?
24 What do you like best about customer service at Endevco?
25 What do you like least about customer service at Endevco?
26 Endevco listens to its customers:




27 Endevco is prompt in dealing with customer complaints:




28 Customer service employees are well trained:




29 Based on Endevco’s current level of customer service, would you recommend Endevco to others?

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